Managing conflict with confidence
Course overview
This is a one-day course designed to help professionals navigate workplace conflict with clarity, confidence, and respect. Participants will learn practical strategies to address disagreements early, communicate effectively under pressure, and turn challenging conversations into opportunities for growth. Through real-world scenarios and interactive exercises, the course builds the skills needed to foster healthier, more productive working relationships.
Learning outcomes
By the end of this course, participants will be able to:
By the end of this course, participants will be able to approach workplace conflict with greater confidence, using practical tools to resolve issues constructively and respectfully. They will be equipped to navigate difficult conversations, reduce tension, and foster more positive, collaborative working relationships.
Intended audience
This course is ideal for professionals at all levels who want to improve their ability to manage conflict and handle difficult conversations in the workplace. It’s particularly valuable for people leaders, project managers, and team members in fast-paced or cross-functional environments where differing opinions and high-stakes discussions are common. Whether you're looking to reduce tension, strengthen relationships, or create a more collaborative culture, this course provides practical skills to navigate conflict with confidence and respect.
Delivery
This course is offered privately for groups of around 10–12 participants. Delivered either onsite or remotely by our experienced consultants, it can be tailored to meet your organisation’s specific needs.
Download the full agenda.
Upcoming public training
For a selection of our most popular courses, we offer public training sessions - perfect for individuals or small teams who don’t have enough participants for a private course.
There is no upcoming public training for this course.
Positive feedback from attendees
"I have had lots of positive feedback from attendees, they all enjoyed the training and got value from it. The team members are more open to engaging directly with stakeholders earlier in the development process to clarify requirements, which is great."
Gareth Pullar
Head of Data, Farmlands
Excellent and knowledgeable instructor
"Excellent and knowledgeable instructor. The pace of the course was just right and I feel it has refreshed my skills as well as given me some new take home messages."
Hayley Price
Tableau Developer, Commonwealth Superannuation Corporation
A valuable experience
"I wanted to express my appreciation for the excellent training session we recently attended. The content was not only informative but also incredibly well-organised, wellpaced making it easy to follow and engage with. Overall, it was a valuable experience, and we look forward to any future opportunities for learning and development."
Dinu Karawita
Western Sydney University