Understanding people - EQ skills for technical professionals
Course overview
This is a one-day course designed to help professionals understand and strengthen their emotional intelligence to improve communication, relationships, and performance. Participants will explore key components such as self-awareness, self-regulation, empathy, and social skills, with practical tools for applying them in the workplace. Through reflection and interactive activities, the workshop builds the foundation for more resilient, collaborative, and emotionally intelligent leadership.
Learning outcomes
By the end of this course, participants will be able to:
By the end of the course, participants will be able to recognise and manage their own emotions more effectively, adapt their communication style to build stronger relationships, and respond to workplace challenges with greater empathy and self-awareness. They will be equipped to handle difficult interactions with composure, foster a more collaborative team environment, and apply emotional intelligence strategies to enhance their leadership and decision-making.
Intended audience
This course is designed for technical professionals and subject matter experts who excel in their field but find the interpersonal side of work (such as navigating team dynamics, giving feedback, or managing difficult conversations) more challenging. It’s ideal for those who want to strengthen their communication, better understand emotional cues in themselves and others, and build stronger working relationships. Whether you're stepping into a leadership role or simply looking to enhance how you collaborate and influence, this workshop helps bridge the gap between technical expertise and emotional intelligence.
Delivery
This course is offered privately for groups of around 10–12 participants. Delivered either onsite or remotely by our experienced consultants, it can be tailored to meet your organisation’s specific needs.
Download the full agenda.
Upcoming public training
For a selection of our most popular courses, we offer public training sessions - perfect for individuals or small teams who don’t have enough participants for a private course.
There is no upcoming public training for this course.
Excellent and knowledgeable instructor
"Excellent and knowledgeable instructor. The pace of the course was just right and I feel it has refreshed my skills as well as given me some new take home messages."
Hayley Price
Tableau Developer, Commonwealth Superannuation Corporation
Positive feedback from attendees
"I have had lots of positive feedback from attendees, they all enjoyed the training and got value from it. The team members are more open to engaging directly with stakeholders earlier in the development process to clarify requirements, which is great."
Gareth Pullar
Head of Data, Farmlands
A valuable experience
"I wanted to express my appreciation for the excellent training session we recently attended. The content was not only informative but also incredibly well-organised, wellpaced making it easy to follow and engage with. Overall, it was a valuable experience, and we look forward to any future opportunities for learning and development."
Dinu Karawita
Western Sydney University